Job Function
Supply Chain, Other, Sales (New Client), Telesales, Product Specialist, Management, Secretary, Business Development, Sales(Corporate), Foreign/Commodity Trading, Business/Corporate Planning, Product Development/Marketing, Interpreter/Translator, International/Comodity Trade Scretary, Product Management/Vendor/Purchasing/Logistics
Job Description
Our client is a manufacturing and trading company that specializes in FA components. In this role, the Customer Service Assistant is in charge of handling customer's inquiries and assisting business operations smoothly.This role will report to the Customer Service and POC Manager.【Responsibilities】- Handle and process large volumes of quotations and sales orders within the stipulated target time (including verifying and rectifying part number errors on the orders) - Respond to enquiries from customers via phone, email and web chat in a prompt, courteous and professional manner - Process claims that arise from shipment delays, defective items, wrong pricing, etc - Collaborate with internal and external stakeholders to resolve any issues that may arise with regard to customers’ orders (including requesting lead time changes to suppliers) - Encourage customers to order online through the e-commerce store- Other Ad hoc tasks assigned by management
Benefit
【What you will receive】
- AWS (1 Months)
- Variable Bonus (Depending on Company and Individual performance)
- Annual Leave: 14 days for the first year (pro-rated for an incomplete year of service). Add 1 day per year till a maximum of 18 days.
- Medical Leave: 14 days
- Hospitalization Leave: 60 days
- Medical/Dental/Specialist claims (Will be disclosed at a later stage)
- Annual basic health screening and flu vaccination