【日系金融】カスタマーサービス - アシスタントマネージャーID:36179
3,500 SGD ~ 4,500 SGDCity3日 ago概述
薪资
3,500 SGD ~ 4,500 SGD
产业类别
Finance(Other)
工作内容
日系金融機関にて、カスタマーサービスを募集いたします。
カスタマーサービスチームの業務計画・調整をサポートいただき、その他金融機関とのコラボレーションによる取引促進（マーチャントリサーチ＆スペシャルオファー）をサポートいただきます。役職はアシスタントマネージャーとなります。
【 業務内容 】
- キャンペーン／ビジネス提案書やコンテンツの日本語訳をアシストし、日本本社との橋渡し
- 電話または電子メールにて顧客とのコミュニケーション
- 顧客からの問い合わせ対応
- 顧客からのクレーム処理と解決
- 管理規定に従い、顧客とのやり取りを記録
- 社内外部署との連絡・調整
- 顧客への最新情報の提供
- 加盟店増加への貢献（加盟店調査）
- カスタマーサービス業務を通じて、売上向上に貢献
资格
应征条件
【応募要件＆求める人物像】
- 3年以上のカスタマーサービスのご経験
- ビジネスレベルの英語力
- Microsoft PowerPoint, Word, Excelの基礎スキル英文
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其他语言
-
附加信息
福利制度
【 福利厚生 】
- AWS （AWSボーナスの日割り計算 - 12ヶ月に分割）
- 業績賞与（月給2ヶ月分まで）
- 有休休暇：18日
- 病気休暇：14日（入院は60日まで）
- 交通費手当：月50SGD
- 医療費償還：年650SGD
- 年次健康診断：300SGD
- 保険加入工作时间
9:00 ~ 18:00
假日
-
职业类别
相关职缺
Assistant Manager – Customer Service (Japanese Speaking)ID:36178
3,500 SGD ~ 4,500 SGDCity职业类别
Custmer Support/Service
工作内容
Our client, a Japanese financial company, is seeking an Assistant Manager – Customer Service (Japanese Speaking) to join their team. In this role, you will assist in planning and coordinating the operations of the customer service team and collaborate with merchants to drive transactions through merchant research and special offers.【Responsibilities】- Translate campaign/business proposals and content into Japanese, serving as a bridge between the team and Japan HQ.- Handle customer interactions via telephone or electronic communication.- Respond promptly to customer inquiries and address complaints effectively by gathering and evaluating relevant information.- Maintain accurate records of customer interactions in compliance with management guidelines.- Communicate and coordinate with internal and external departments to ensure smooth operations.- Provide updated and accurate information to customers.- Conduct merchant research to support the acquisition of new merchants.- Drive sales growth by delivering excellent customer service and supporting customer-related initiatives.
福利制度
【What they are offering】
- AWS
- Variable Bonus: Up to 2 months (Based on Company's & Individual performance)
- Annual Leave: 18 days
- Medical Leave: 14 days
- Hospitalization Leave: 60 days
- Transport Allowance: $50 per month
- Medical Reimbursement: Up to $650 per year
- Yearly Medical Check-Up Allowance: Up to $300 per yearAssistant Relationship Manager (Japanese Speaking)ID:36337
6,000 SGD ~ 10,000 SGDCity职业类别
Custmer Support/Service, Banking Operation, Secretary, Back/Middle Office
工作内容
Our client is a globally recognized private bank with European origins. The Assistant Relationship Manager plays a crucial role in supporting Relationship Managers (RMs) within the front office, providing administrative assistance and client service to Private Banking clients.【 Responsibilities 】1) Client Administration & Management- Supports RM in client interaction and all related tasks (systems, processes, files, documents, etc.) with high-quality, precision, and timely responsiveness- Customizes client requests (reporting, statistics, mailings, etc.)- Manages the RM calendar, prepares client meetings, organizes business trips, and completes the post-processing of client calls, client meetings, or business trips for RMs- Compiles presentations and supports in drafting investment proposals and in marketing activities if needed (client reception, meetings, business trips, events, etc.)- Ensures coverage in case of own absences 2) Business Management- Regularly collects and exchanges relevant information necessary for the job- Organizes himself/herself in an efficient and compliant manner and ensures timely and appropriate information of the superior- Conducts reviews, plans, and documents his/her work at all times- Supports RM in the implementation of projects and initiatives- Provides professional input proposals for improvements based on experience, incident occurrence, or observation- Manages the expense claim process for RM- Provides ongoing administrative support- Assists the RM in achieving their targets: ・Identifies opportunities for a share of wallet increases/cross-sales ・Contacts clients to check satisfaction with service levels and to enquire about additional needs- Undertakes research assignments as required3) Regulatory Responsibilities &/Risk Management & Controls- Actively helps manage risk (support the first line of defence), i.e. in client documentation, by raising concerns, following up on issues, and escalating when in doubt- Ensures adherence to local regulations and compliance with internal policies and standards (e.g. new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence, etc.) in collaboration with the respective RMs- Ensures timely clearance of pending items and escalated deficiencies- Ensures appropriate ethical and compliant behaviour in his/her area of responsibility- Ensures correct, meaningful, and understandable documentation of client interaction/client orders in the corresponding tool (e.g. CRM, DiAS)- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
福利制度
【 What You Will Receive 】
- To be discussed during the InterviewSales Support / Client Account Support (Japanese Speaking)ID:36304
4,000 SGD ~ 7,000 SGDCity职业类别
General Affair/Admin, Custmer Support/Service, Sales(Corporate), Other(Finance), Sales Coordinator
工作内容
Our client, a Japanese financial services company, offers a comprehensive range of financial products and services. They are currently seeking a Sales Support / Client Account Support (Japanese Speaking) to assist their team.【 Responsibilities 】- Support Relationship Managers (RMs) in Singapore and Hong Kong with client service, operations, administrative tasks, and marketing efforts.-Assist in managing and monitoring client portfolios, including updating portfolio positions and preparing investment proposals, primarily for Japanese-speaking clients/prospects.- Receive and execute client orders across various asset classes, including securities, bonds, derivatives, loans, and FX transactions.- Prepare and handle account opening documents in compliance with AML regulations.- Coordinate Japanese onboarding documentation and liaise with the Japan head office on administrative matters.- Work with internal and external stakeholders to facilitate client portfolio transfers across different asset classes.- Ensure trading and settlement setup is in place before executing trades.- Provide guidance and support on security settlement processes.- Collaborate with internal teams and external vendors on projects, including system rollouts and enhancements.
福利制度
【 What You Will Receive 】
- Variable Bonuses (based on company and individual performance)
- Annual Leave: 21 days
- Medical Leave: 14 days
- Comprehensive Medical Insurance Coverage【外資金融】リレーションシップ・マネージャーID:36273
9,000 SGD ~ 14,000 SGDCity职业类别
Custmer Support/Service, Banking Operation, Secretary, Back/Middle Office
工作内容
外資系プライベートバンクのシンガポール法人にて、リレーションシップ・マネージャー（RM）を募集しております。【 業務内容 】■ビジネス・マネジメント - ビジネス関連情報の収集、共有、報告 ‐ ARMマネジメント■クライアントとのコミュニケーション - クライアントとのやり取り、および関連タスク （プロセスチェック、ファイリング、ドキュメント管理など) - 顧客のニーズに応じた提案 - 投資提案の起案などマーケティング活動におけるプレゼンテーション準備(クライアントのレセプション、会議、出張、イベント参加など)■定例業務、リスクマネジメント - 想定されるリスクの共有、問題のフォローアップなどのリスク管理 - 法的規制に則った、内部ポリシーおよび基準の遵守 (想定される場面：新規の口座開設、支払いの指示、クライアントとの電話連絡) - 問題発生時のタイムリーな報告と対処、サポート - 対応するツール (CRM、DiAS など) で、顧客とのやり取りや注文を正確に文書化
福利制度
【 福利厚生 】
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