Overview

• Salary

  3,500 SGD ~ 4,500 SGD

• Industry

  Manufacturing(Electronics/Semiconductors), Manufacturing(Automobile), Manufacturing(Machinery)

• Job Description

  Our client, a listed firm specializing in electronic components, is seeking an IT & Customer Service Executive (Japanese Speaking). The primary responsibilities include managing IT matters within the office, overseeing delivery and shipping processes, and providing support to the sales team.
  
  Reporting Line: Customer Service Manager.
  
  【Responsibilities】
  
  1) IT support (30%)
  - Liaise with the Japan HQ IT team to handle IT and network-related issues.
  - Assist with IT setups, including the configuration of new PCs and laptops.
  - Provide support for IT system implementations as required.
  
  2) Customer Service (70%)
  - Process sales orders using the SAP system, including acknowledging orders with estimated delivery dates based on standard lead times.
  - Issue purchase orders to vendors.
  - Coordinate with internal and external parties to ensure timely production and shipment of goods.
  - Manage order backlogs and collaborate with the sales team to address any delivery or production challenges.
  - Handle delivery and shipping documentation, working closely with the Singapore or Philippines warehouses, forwarders, and transporters to ensure smooth delivery to customers.