Job Description

Our client, a listed firm specializing in electronic components, is seeking an IT & Customer Service Executive (Japanese Speaking). The primary responsibilities include managing IT matters within the office, overseeing delivery and shipping processes, and providing support to the sales team.Reporting Line: Customer Service Manager.【Responsibilities】1) IT support (30%)- Liaise with the Japan HQ IT team to handle IT and network-related issues.- Assist with IT setups, including the configuration of new PCs and laptops.- Provide support for IT system implementations as required.2) Customer Service (70%)- Process sales orders using the SAP system, including acknowledging orders with estimated delivery dates based on standard lead times.- Issue purchase orders to vendors.- Coordinate with internal and external parties to ensure timely production and shipment of goods.- Manage order backlogs and collaborate with the sales team to address any delivery or production challenges.- Handle delivery and shipping documentation, working closely with the Singapore or Philippines warehouses, forwarders, and transporters to ensure smooth delivery to customers.