Customer Experience SpecialistID:35559

2,800 SGD ~ 3,500 SGDWest, Central6 days ago

Overview

  • Salary

    2,800 SGD ~ 3,500 SGD

  • Industry

    Manufacturing(Electronics/Semiconductors)

  • Job Description

    Our client is a global consumer electronics company, and they are currently looking for a Customer Experience Specialist.

    Products: Consumer Electronics (Home Appliances)

    【Responsibilities】
    - Handle and resolve all customer queries received via phone, email, social media platforms, and live chats effectively and promptly.
    - Follow up closely with internal parties for resolutions.
    - Proactively escalate query trends, potential issues, and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
    - Handle customer service requests and perform follow-up interactions
    - Ensure to log into CRM accurately and timely.
    - Assist in processing and invoicing Local and Export spare part orders.
    - Prepare and generate weekly customer service reports, and weekly and monthly reports to BU and HOD.
    - Spare parts inventory management.
    - Perform other assigned duties or project work.

Qualifications

  • Requirement

    【Requirements & Preferences】
    (Must)
    - At least 3 years of stable experience in a Call Centre, Banking, or Customer Service (Call and Correspondence/Hotline) Environment (On-the-job training will be provided to ensure proficiency in role requirements.)
    - Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
    - Positive mindset with a "CAN-DO" attitude, and passion to deliver quality customer service.
    - Proficient in Microsoft Excel, Word and PowerPoint
    - Good interpersonal and communication skills in both English and Mandarin for communicating with customers and scheduling delivery schedules with English and Mandarin-speaking partners
    - Experience in using SAP or similar ERP systems

    (Advantageous)
    - Experience in spare parts inventory
    - Experience working in the consumer electronics industry

  • English Level

    -

  • Other Language

    -

Additional Information

  • Benefit

    【What you will receive】
    - Variable Bonus (Based on individual and company performance)
    - Annual Leave: 17 days
    - Medical Leave: 18 days
    - Hospitalisation and Surgical Insurance
    - Personal Accident Insurance
    - Dental Benefits
    - Annual Health Screening (Based on company policy)

  • Working Hour

    8:30 ~ 17:30

  • Holiday

    -

  • Job Function

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