概要

• 給与

  2,800 SGD ~ 3,500 SGD

• 業界

  Manufacturing(Electronics/Semiconductors)

• 仕事内容

  Our client is a global consumer electronics company, and they are currently looking for a Customer Experience Specialist.
  
  Products: Consumer Electronics (Home Appliances)
  
  【Responsibilities】
  - Handle and resolve all customer queries received via phone, email, social media platforms, and live chats effectively and promptly.
  - Follow up closely with internal parties for resolutions.
  - Proactively escalate query trends, potential issues, and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
  - Handle customer service requests and perform follow-up interactions
  - Ensure to log into CRM accurately and timely.
  - Assist in processing and invoicing Local and Export spare part orders.
  - Prepare and generate weekly customer service reports, and weekly and monthly reports to BU and HOD.
  - Spare parts inventory management.
  - Perform other assigned duties or project work.