Overview

• Salary

  4,000 SGD ~ 4,400 SGD

• Industry

  Logistic, Manufacturing(Other), Retail/Distribution(Other)

• Job Description

  Our client is a leading provider of branded packaging and products for the luxury segment, offering global sourcing and logistical solutions for premium retail and speciality brands. They are currently seeking a Customer Service Coordinator to join their team.
  
  【 Responsibilities 】
  - Process transactions, including sales orders, returns, and cancellations using internal ERP software.
  - Provide exceptional customer service by answering customer inquiries quickly and correctly.
  - Create and provide order acknowledgements to customers.
  - Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders.
  - Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager.
  - Collaborate with the Account Team to monitor and manage inventory.
  - Approve and release sales orders for warehouse fulfilment and prepare shipping documents.
  - Maintain a thorough understanding of designated accounts, including product knowledge, to make effective suggestions to the Account Manager.
  - Prepare various account-related reports for the Account Manager to review.
  - Assist the Account Team with daily functions.