IT Support (Japanese Speaking) ID:36431

3,500 SGD ~ 5,500 SGDWest2 days ago

Overview

  • Salary

    3,500 SGD ~ 5,500 SGD

  • Industry

    Software/Information Processing

  • Job Description

    Our client, an IT solutions provider, is looking for an IT Support (Japanese Speaking) professional to deliver technical assistance to their clients. As part of the helpdesk team, you will provide prompt and professional support in both Japanese and English.

    【 Responsibilities 】
    - Manage IT support requests through email, phone, and ticketing system.
    - Perform basic troubleshooting for Microsoft 365, Windows PCs, and business applications.
    - Diagnose initial issues and escalate complex cases when necessary.
    - Maintain and update FAQs and knowledge base.

    Work Schedule:
    Shift-based (5 days per week, including weekends)

    Shift Hours:
    1) 07:00 - 16:00
    2) 09:00 - 18:00
    3) 10:00 - 19:00

Qualifications

  • Requirement

    【Requirements & Preferences】

    (Must)
    - At least 1 - 2 years of experience in a helpdesk or technical support role
    - Basic knowledge of Microsoft 365 and Windows PC operations
    - Strong communication skills in Japanese (Minimum JLPT N2) and English, both spoken and written, to liaise with native Japanese customers
    - Team player with a proactive and responsible attitude
    - Ability to work in a shift-based schedule (including weekends)
    - Willing to follow the Japanese calendar, with 11 public holidays per year (Note: Does not follow Singapore public holidays)

    (Advantageous)
    - A basic understanding of ITIL is an advantage

  • English Level

    -

  • Other Language

    -

Additional Information

  • Benefit

    【What you will receive 】
    - AWS
    - Variable Bonus (Depending on Company & Individual Performance)
    - Annual Leave: 10 days (increases based on years of service)
    - Medical Leave
    - Comprehensive Insurance Coverage

  • Working Hour

    Shift ~ Shft

  • Holiday

    -

  • Job Function